Processing Times:
Orders will typically process and ship within 24 hours of placement. Our warehouse keeps M-F business hours, so shipments placed over the weekend will process on the next business day.
As always, please reach out to us at team@theouai.com if you have any concerns or questions about your package or do not see an update within 4 business days of placing your order.
Transit Times:
The average transit time is 3-5 business days once an order has been shipped. Occasionally, your order may arrive in more than one shipment and you will be provided a second tracking number. If you have any concerns about your package, please feel free to email us at team@theouai.com or send us an audio or video message below and one of our OUAI Experts will get back to you as soon as possible!
