We understand that sometimes things don't work out quite as planned, so we're here to help! Our team happily accepts returns within 45 days of purchase to make the process as hassle-free as possible for you.
To initiate a return, visit our returns portal through the following link: https://theouai.com/a/return and follow the easy steps provided.
Your prepaid return shipping label will be emailed to you.
We encourage you to use the provided shipping label, as it easily tracks your return and refund. We are unable to reimburse return shipping costs if you do not use the provided prepaid label.
To assist with a timely refund, if you choose not to use our prepaid return label, please provide the return tracking number and shipping company name to our service team at team@theouai.com.