I received the wrong item in my order. What should I do?

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We're so sorry about that! Please email us with the following information and we will happily take care of this for you straight away:

  • Your Order Number or Email used to place your order
  • A list of the Incorrect item(s) received
  • Your updated shipping address

For any other order questions or concerns, please feel free to send us an email, video, or audio message with your order number below and one of our OUAI Experts will get back to you as soon as possible!


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