I received the wrong item in my order. What should I do?

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We're so sorry about that! Please reach contact us with the following information and we will happily take care of this for you:

- The theouai.com order number or email used to place the order
- A list of the incorrect item(s) received / A list of the missing item(s)
- Your current shipping address

Please reach out to us at team@theouai.com or by sending an email, video, or audio message by clicking the button below. One of our OUAI Experts will get back to you as soon as possible!

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