The average transit time for orders is 3-7 business days. Holidays & weekends are excluded and can add additional transit days. We strive to include all ordered items in one shipment. However, occasionally your order may arrive in more than one package. Rest assured, a second tracking number will be provided once shipped.
Our warehouse fulfills orders M-F with UPS or FedEx. Orders placed on Friday after 10 AM PST and over the weekend will be shipped on the following business day. Orders placed during the business week will ship within 24-48 hours and/or often sooner.
If your package has not arrived within 7 business days once shipped or your tracking information has not been updated in a timely manner, please email our OUAI Experts at team@theouai.com below and we'd be more than happy to assist!