How can we help you today?

What countries does OUAI ship to?

At the moment OUAI only ships directly within the United States and England. You can visit our UK website here: https://theouai.co.uk/ 

Where can I find OUAI outside the United States?

You can get your strands on our products as we are retailed in many stores across the globe.

To find a store near you, just head on over to our store locator.  It's super easy to use and will help you find the nearest location to snag your favorite OUAI.

How can I order in Canada?

• While we don't ship directly to Canada via theouai.com website, OUAI can be found at Sephora in-store and online. Take a look at our Store Locator here!
  
  
• We are also excited to announce that OUAI is now available on Amazon Canada with our authorized storefront partner 'Quiverr'. You can find our authorized storefront here!

**Please note that our authorized Amazon storefront will ONLY have orders fulfilled by 'Quiverr' and cannot guarantee the validity of any other resellers.**

We understand that sometimes things don't work out quite as planned, so we're here to help! Our team happily accepts returns within 45 days of purchase to make the process as hassle-free as possible for you.

To initiate a return, visit our returns portal through the following link: https://theouai.com/a/return and follow the easy steps provided. If you have any questions, please don't hesitate to send us an email, video, or audio message below!

How do I start a return or exchange?

Sorry your products didn't work out for you! We offer stress-free & easy returns or exchanges within 45 days of your purchase. 

You can find our returns portal and all instructions on how to process your return here: https://theouai.com/a/return

Can I combine my returns using one label?

We please ask that you refrain from combining returns from multiple orders into a single package, as each return label is created specifically for the items in each order. Returns will only be approved when requested through the return portal here:  https://theouai.com/a/return

I purchased from a separate retailer, can I still get a refund?

Unfortunately, we are unable to provide refunds for OUAI products purchased at other retailers. Only products purchased through theOUAI.com website may be returned for a refund. 

Why did I receive an instant voucher instead of a refund?

After submitting a return request, customers are issued an automatic Refund Voucher code via email. This voucher code is available for immediate use on theouai.com.

If you don't use the instant Refund Voucher, no additional actions are required from you--after 3 days your refund will automatically be processed back to your original payment method.

How will I be provided a shipping label? 

Your prepaid return shipping label will be emailed to the email address you placed your order yet. We encourage you to use the provided shipping label, as it easily tracks your return and refund. We are unable to reimburse return shipping costs if you do not use the provided prepaid label. To assist with a timely refund, if you choose not to use our prepaid return label, please provide the return tracking number and shipping company name to our service team at team@theouai.com. 

If I choose store credit, will I really get an extra $10? 

Yes! If you choose to receive store credit instead of a refund to your payment method, you'll receive an extra $10. Note that store credits must be entered into the Discount/Gift Card field prior to checkout. Store credits are valid for one-time use and cannot be combined with other offers or discount codes. 

As always, if you have any questions during the process, feel free to reach out to us at team@theouai.com. 

Friends & Family Week 2023 Terms and Conditions

Friends & Family:

• US: Only valid at theOUAI.com. No code needed. Offer begins on 08/29/2023 at 12:00am EST and expires on 08/31/2023 at 11:59pm EST. Cannot be combined with any other promo codes/offers/discounts. Offer valid only on in-stock items, no rain checks. No cash value. Offer not valid on previous purchases, orders placed through Instagram Shopping, Shop App, Digital Gift Cards, Bundles, Subscription, Body Crème St. Barts, and Body Cleanser St. Barts. OUAI reserves the right to modify or cancel this offer at any time without notice. Other restrictions may apply. 

  
  
  

  UK: Only valid at theOUAI.co.uk. No code needed. Offer begins on 08/29/2023 at 12:00am GMT and expires on 08/31/2023 at 11:59pm GMT. Cannot be combined with any other promo codes/offers/discounts. Offer valid only on in-stock items, no rain checks. No cash value. Offer not valid on previous purchases, orders placed through Instagram Shopping, Shop App, Digital Gift Cards, Bundles, Body Crème St. Barts, and Body Cleanser St. Barts. OUAI reserves the right to modify or cancel this offer at any time without notice. Other restrictions may apply.

Can I combine two or more discount codes during the Friends & Family promotion? 

Promotional codes, offers, or discounts cannot be combined with the Friends & Family discount. We recommend saving any discounts for future purchases. 

How do I find out about Friends and Family deals? 

Sign up for text and emails through the following link: https://ouai.attn.tv/p/mvQ/landing-page or text OUAI to 57660. SMS texts are only valid for US customers. 

An item I want is out of stock, can I get a raincheck?
We are unable to accommodate raincheck requests or honor the Friends and Family discount for future purchases if an item is out of stock. 

How can I find out more information about Texturizing Hair Spray? 

You can find more information about the Gift-With-Purchase travel-sized Texturizing Hair Spray, including a full ingredient list through the following link:

TEXTURIZING HAIR SPRAY

All of our products, including our shampoos and conditioners, are safe for color-treated hair, Keratin-treated hair, Brazilian blowouts, chemically-treated hair, and extensions. We never use phthalates, sulfates, or parabens in our products. As always, it's best to consult with your stylist before starting any new products.

Can't get enough of St. Barts? Sorry for the wait! We’ve been on ~ island time ~ working to perfect your new favorite tropical fragrance (promise). We don't have exact details to share yet, but it is definitely worth the OUAI-t!  

Sign up for our St. Barts Waitlist to stay in the know here: https://theouai.com/pages/st-barts-waitlist or text "OUAI" to 28636.

Wanna get-a-OUAI? For now, you can take a trip to the tropics with our Body Cleanser & Body Crème St Barts. 

Looking to scrub some drama out of your life (and scalp)? Try Scalp and Body Scrub St Barts. 

Need Help? We've got you! For information about your order, our products, or any other questions--Connect with one of our OUAI Experts by texting (606) 552-1206 (9 AM-4 PM PST from Monday-Friday, US-based only) or emailing us directly at team@theouai.com at any time! 

For the fastest support, please feel free to also send us a video or audio message below and a member of our team will get back to you as soon as possible!

Thank you for wanting to partner with OUAI! For all PR, Press, or Influencer related needs--please feel free to send your information to us at press@theouai.com.

Due to the high volume of requests that are received, we ask that you patiently await to hear back from a representative from our PR team if there are any current opportunities available.